Technical Support

General

• Cannot log in to the website or Website Disconnects
• Can I use VPN to play Nexon games?
• Creating DirectX Diagnostic (DxDiag) Reports
• Getting a Process List
• How do I play in windowed mode?
• How to take a screenshot in Windows

Crash / Disconnection

• How to perform a clean boot
• Issues running games with Bitdefender
• Release/Renew IP and Flush DNS

Download and Installation

• Having an issue? Repair your game files!
• I have a Mac. Can I run Mabinogi?
• I'm receiving an installation error when downloading the game.
• Steam - Error when launching or updating game through Steam
• What are the System Requirements for Mabinogi?

In-Game Error Message

• When I created a pet/character, I received an Internal error (11) or Internal error (12). What does this mean?

Lag / System Performance Issues

• Better a wired than a wireless connection
• Do I need a fast internet connection?
• Troubleshooting using MS Config
• Video Issues

Log In / Game Launch

• I launched Mabinogi but nothing seems to be happening?
• My client doesn't patch correctly when I run the Mabinogi launcher. Do I have any other options?
• Why do I get a “Fail to Run” message when I try to launch Mabinogi?

Nexon Launcher Issues

• My anti-virus is detecting the Nexon Launcher. What do I do?
• Where can I find the Nexon Launcher?

NGS Issues

• Enforcing Block Against Third-Party Programs and Mods
• I am receiving an NGS Initialization Error
• I received a Nexon Game Security error, what do I do?